Privacy Policy

Last Updated: August 5, 2025

1. Introduction

This Privacy Policy describes how nextRIDE collects, uses, processes, and discloses your information in connection with your access to and use of our services. This includes our mobile applications for both riders ("Riders") and drivers ("Drivers"), our websites, and all related services (collectively, the "Services").

By using our Services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We collect various types of information from our users to provide and improve our Services. This information falls into the following categories:

A. Information You Provide to Us

This is the data we collect when you create or update your nextRIDE account and use our features.

• Account Information: Your name, phone number, email address, and payment method details.

• Identity Verification Information: For Drivers, this includes government-issued identification documents (e.g., driver's license), vehicle registration information, and banking details for payouts. We may also require user-submitted selfies or other photos for identity verification.

• User Content: This refers to data you create and submit, such as feedback, ratings, and customer support inquiries. It may also include chat logs and call recordings between Riders and Drivers.

B. Information We Collect Automatically

This data is collected from your device and your use of the Services.

• Location Information: We collect precise location data from your device when you are using the app and, with your consent, sometimes when the app is running in the background. This is essential for features like matching, fare calculation, and safety.

• Trip/Usage Data: We collect details about your trips, including access dates and times, requested pickup and drop-off addresses, distance traveled, and trip duration. We also collect app features used, app crashes, and other system activity.

• Device Data: We collect information about the device you use to access nextRIDE, such as the hardware model, operating system, unique device identifiers, and mobile network data.

C. Data from Other Sources

We may receive information from other sources, including:

• Fraud Prevention Services: We may receive data from third-party services to help us verify your identity and prevent fraudulent use of our platform.

• Law Enforcement and Government Officials: We may receive information from public authorities in connection with investigations or legal proceedings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide the Services: We use your data to connect Riders with Drivers, enable trip requests, process payments, and provide you with trip updates and receipts.

• For Safety and Security: We use data to verify user identity, conduct necessary background checks on Drivers, and to investigate safety incidents or claims. We use automated tools to monitor for patterns that may indicate fraudulent or dangerous behavior.

• For Administrative Purposes: We use your data to respond to your questions and requests for support, to send you account-related communications, and for internal quality control.

• For Marketing and Communications: We use your data to send you promotional communications and special offers. We may personalize these communications based on your usage patterns.

• For Research and Development: We use data for analysis, research, and product development to improve the functionality and safety of our App and to develop new services and features.

• To Comply with Legal Obligations: We use your information as necessary to comply with legal requirements, tax obligations, insurance policies, or to respond to legal processes or government requests.

• De-identified and Aggregated Information Use: We may use your personal data to create de-identified and/or aggregated information for research, internal analysis, and other business purposes. This de-identified information is not personal data.

4. Core Automated Processes

nextRIDE uses automated processes to enable essential parts of our Services. These processes are vital for providing a seamless, reliable, and safe experience.

• Matching: Our algorithms use factors like your location, requested destination, the proximity and availability of Drivers, and traffic conditions to efficiently match you with an available Driver.

• Pricing: Fares are determined algorithmically based on factors such as the service type, estimated time and distance, the availability of Drivers, and current demand ("surge pricing").

• Fraud Prevention: We use algorithms and machine learning models to detect and prevent fraudulent activities. These tools analyze real-time and historical data to identify suspicious patterns that may indicate misuse of the platform or other security risks.

5. How We Share Your Information

We may share your information with the following parties:

• With Other Users: We share limited information between Riders and Drivers to facilitate the ride. For example, a Rider receives the Driver’s name, photo, vehicle details, and current location. A Driver receives the Rider’s name and pickup location.

• With Other Users for Specific Features:

  • Referral Programs: When you participate in our referral programs, we may share your name and referral status with the person you referred to credit them.

  • Wallet-to-Wallet Transactions: To facilitate money transfers, we may share your name and other identifying information with the recipient to confirm the transaction.

• With Third-Party Service Providers: We work with third-party providers who perform services on our behalf, such as payment processing, cloud storage (e.g., Google, Amazon Web Services), analytics, and customer support.

• For Legal Reasons: We may disclose your information if we believe it's required by applicable law, regulation, or a valid legal request from authorities (e.g., law enforcement, public health officials). This includes sharing information to enforce our Terms and Conditions or to protect the safety, rights, or property of nextRIDE, our users, or the public.

• In the Event of a Claim or Dispute: We may share data with insurance companies or other involved third parties to adjust or handle claims or disputes relating to your use of our Services.

• With Affiliates: We may share your data with our subsidiaries and corporate affiliates to help us provide our Services and conduct data processing on our behalf.

• With Business and Advertising Partners: We may provide Personal Information to business partners with whom we may jointly offer products or services, or whose products we believe may be of interest to you.

6. Data Storage and Security

• Data Retention: We retain your account data for as long as your account is active. When an account is deleted, your data is archived for a period of time (generally up to 90 days) to comply with legal obligations, prevent fraud, and for security purposes before it is permanently deleted.

• Data Security: We are committed to protecting your data and use appropriate technical and administrative safeguards. Access to your personal data is restricted to authorized employees on a strict "need-to-know" basis.

7. Children's Privacy

nextRIDE's Services are not directed to children, and you must be at least 18 years of age to use our Services. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and you believe your child has provided us with personal data, please contact us immediately. If we become aware that a child has provided us with personal data, we will take steps to delete such information and terminate the child's account as soon as possible.

8. Your Rights and Choices

nextRIDE provides you with controls over your personal data.

• Access and Correction: You may access and update your account information at any time through the App's settings. You also have the right to request a correction of any inaccurate information we hold about you.

• Right to Erasure: You may request that we delete your personal data. We will honor your request subject to certain legal obligations, such as retaining data for fraud prevention or legal compliance.

• Location Information: You can enable or disable the collection of location data at any time through your device's settings. However, note that disabling location data may significantly affect your ability to use the Services.

• Account Deletion: You can request to delete your account at any time through our in-app support channels.

• Opt-Out of Marketing: You can opt out of receiving promotional communications by following the unsubscribe instructions in those messages.

9. Changes to this Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the App or by other means, such as email, so you can review the changes before they become effective.

10. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@nextrideapp.com